Hey, I am initiating an outbound call through the Vapi API using assistantOverrides with serverUrl and serverMessage. In the server message, I am subscribing to the following events: ["end-of-call-report", "status-update", "hang"]. Everything works fine — when the user picks up the call, I receive both the end-of-call report and the status update webhook. However, the issue is that when the user does not answer the call (either rejects it or lets it ring without answering), I don’t receive any webhook for that event. When I check the Vapi dashboard, it correctly shows "Customer Did Not Answer", but this status is not being received in the webhook.

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Vapid doesn't send or call webhook if a call wasn't made/answered, except it went to voice mail.

Then how can i know the customer didn't answered ...?

You can use the

status-update

webhook to receive these updates on whether a call was answered or not. Just be sure to configure a serverUrl