[URGENT] Call not connected
# support
v
Action Required: A "Database Error" for all inbound calls usually means your backend database is down or misconfigured. Please check your database server status and review your server logs for any connection or authentication errors. If the issue persists, gather the Call ID and timestamp, then report it to Vapi support for further investigation. Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)
i
Call ID: 0199d800-47c9-7330-8067-8df57d771656 Issue: Database Error
c
We are not able to see these call ids on our logs. Could you provide a couple more ids for us to check?
2 Views