Custom Voice Not Triggering Voice Generation Reque...
# support
a
Hellow Vapi Team Any updates for this issue? https://vapi.ai/community/m/1389016557501546617
v
Suggestion: To ensure your custom voice triggers a TTS request for the first message, double-check that your assistant configuration includes a valid
firstMessage
and that your TTS endpoint is ready to handle requests immediately when the call starts. You can add logging to your TTS endpoint to confirm if the request is being received:
Copy code
js
app.use('/api/synthesize', (req, res, next) => {
  console.log('=== Incoming TTS Request ===');
  console.log('Headers:', req.headers);
  console.log('Body:', JSON.stringify(req.body, null, 2));
  next();
});
If you do not see a request for the first message, review your assistant's configuration for any missing or misconfigured fields. For more details, see the [Vapi custom TTS troubleshooting guide](https://docs.vapi.ai/customization/custom-voices/custom-tts). Source: - [Vapi Custom TTS Integration Guide](https://docs.vapi.ai/customization/custom-voices/custom-tts)
c
If you are experiencing any issues with custom-voice integrations, please provide a call id so we can review the logs
a
Are you fix?
c
Due to our data retention policy, we require a more recent call id to troubleshoot this issue. Please provide a call id made within the last <7 days so we can properly review the logs and find the root cause
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