Hello! My outbound campaigns are stopping early and not getting through the entire call list. They will make between 100-200 calls then freeze. Is there something I can do to fix this? Thank you https://cdn.discordapp.com/attachments/1427740507274088589/1427740507987251301/image.png?ex=68eff677&is=68eea4f7&hm=29c7f41477b4b2157b6f08580bbd34cc3d33908e038714310c44e19f7efd78b5&

Suggestion: Your campaigns may be freezing because you're hitting your Vapi organization's concurrency limit, which restricts how many calls can run at once. To check and adjust this: 1. Go to your [Vapi Dashboard's billing settings](https://dashboard.vapi.ai/settings/billing) and review your current concurrency limit. 2. If needed, request a higher limit to allow more simultaneous calls. Tip: After increasing the limit, relaunch or resume your campaign to process the remaining calls. For more details, see the [Outbound Campaigns documentation](https://docs.vapi.ai/outbound-campaigns/overview#concurrency). Source: - [Outbound campaigns overview](https://docs.vapi.ai/outbound-campaigns/overview)

Hey! I can help you sort this out. When campaigns stop early, it’s usually tied to dialing limits, call queue overloads, or a timeout in the campaign configuration. I can review your setup to find what’s causing the drop and adjust the settings so all numbers are dialed smoothly without freezing mid-run. Quick question — are you running these campaigns through Vapi, Twilio, or another dialer platform? That’ll help me guide you better. @Brandon

Im using Telnyx

Thanks for confirming you’re using Telnyx. With 16 concurrent lines, this could be due to how the system handles call batching or session timeouts, not line limits. I can help you fix this so it runs through the full list smoothly. Let’s discuss privately to review your setup in detail. @Brandon

Can you please provide your org id so we can verify the concurrency counter?

Hello! It is 0c8a0798-5073-4576-b798-9c7f8baaf7fa

Hey sorry for the delayed response. Could you please provide a more recent call id preferably made within the last 7 days?