please provide your org id and ill fix
# office-hoursk
kyle
10/15/2025, 11:41 PMplease provide your org id and ill fix it for you
j
JakeLease
10/16/2025, 2:23 PMfa3549c9-cea8-439c-9cf1-4643c64857c0
k
kyle
10/16/2025, 7:50 PMdone
j
JakeLease
10/16/2025, 8:21 PMThank you!
JakeLease
10/16/2025, 10:35 PM@kyle It's happening again. I have outbound calls sitting in scheduled with no active calls. It seems to not be releasing the lines back when a call ends
k
kyle
10/16/2025, 10:59 PMcleared
kyle
10/16/2025, 10:59 PMhow many calls are you running in your campaign?
j
JakeLease
10/16/2025, 11:58 PMit varies depending on the time of day. We're starting to parse them in groups of 15
k
kyle
10/17/2025, 5:25 PMyou might want to start using the outbound function on the phone numbers page instead
kyle
10/17/2025, 5:25 PMit will initiate calls one at a time instead of in concurrent batches, preventing the limit from being hit
j
JakeLease
10/17/2025, 5:31 PMI appreciate the tip, but we are initiating these via API along with assistant overrides, so I don't think that will work for our use case
l
Luiz philipe da silva franco
10/21/2025, 6:49 PMCan a human engineer from the @support or @admin team please look at this? My issue is not a common error. My numbers are locked in your database, and I have been blocked for over 8 hours.
Luiz philipe da silva franco
10/21/2025, 6:52 PMHello @kyle - I see you were able to help another user (JakeLease) with a similar issue. I have the exact same problem: my phone numbers are "stuck" and "already in use by another org".
I've been blocked all day. Can you please manually fix this for me?
My Org ID is: 1f05ef62-64ba-4412-8827-1f0966ae3167
Numbers to release: +551127701434 and +553330381788
Luiz philipe da silva franco
10/21/2025, 6:53 PMhttps://cdn.discordapp.com/attachments/1428165895502565509/1430267680887148667/Captura_de_tela_2025-10-21_100205.png?ex=68f92814&is=68f7d694&hm=a37b036fcb12d96babbb836b1bb63242ddcb70c84690eb4e53202ece0d95686e&
https://cdn.discordapp.com/attachments/1428165895502565509/1430267681499648193/Captura_de_tela_2025-10-21_082341.png?ex=68f92814&is=68f7d694&hm=15e1806516c687b7fa76aabaf20d780e26cb75936b2049b69dd413ed6d03d864&
k
kyle
10/21/2025, 10:11 PMwe reset your concurency
l
Luiz philipe da silva franco
10/22/2025, 2:32 AMThanks, Kyle. The concurrency reset didn’t seem to fix the issue — both numbers are still showing as ‘already in use by another org’. Could you please manually release them from your database?”
k
kyle
10/22/2025, 11:53 PMoh, the numbers are in another org. my apologies i misread that
kyle
10/22/2025, 11:53 PMlet me check the db
kyle
10/23/2025, 12:03 AMwe see that the numbers belong to multiple orgs and they were created at end of 2024/beginning of 2025
kyle
10/23/2025, 12:04 AMwe will check the numbers to ensure these numbers are not in use by the other org before removing them