Scenario keeps deleting the call transcript etc wh...
# support
b
Make.com scenario keeps deleting the call transcript etc when I use the VAPI "get call" node. Is there a way to stop that happening https://cdn.discordapp.com/attachments/1428236724886310973/1428236725297086556/image.png?ex=68f1c49a&is=68f0731a&hm=42f145825eecad7235e9d1e4c4b091b1f3453a9e1e5fe426ad7aee82a974724e&
c
Hi Kaleidora, If you are facing issues with call forwarding drops, you may find the guide on [debugging call forwarding drops](https://docs.vapi.ai/phone-calling/transfer-calls/debug-forwarding-drops) helpful. It outlines steps to identify and troubleshoot the root cause of calls dropping immediately after initiating a transfer. It includes verification of configurations, analyzing call logs, and ensuring correct telephony provider settings. Here are a few key points you might consider: 1. Check Vapi Call Forwarding Status: - Use the Vapi API to check if the call was forwarded successfully (`endedReason`:
assistant-forwarded-call
). 2. Review Assistant Configuration: - Make sure
"phone-call-control"
is not included in
serverMessages
if not needed. - Set
phoneCallProviderBypassEnabled
to
false
for standard Vapi forwarding. 3. Verify with Telephony Provider: - Use the
phoneCallProviderId
from the call object to verify logs and transfer errors in your provider's dashboard (e.g., Twilio, Vonage, Telnyx). These steps should help narrow down where the issue might be occurring. For more specific guidance, refer to the detailed diagnostics provided in the documentation.
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