ORG ID: 371ad4ed-8215-46c3-8746-a3912abd58af Symptoms - Some campaigns are marked “Ended” but inside I still see numbers with spinner (pending) and calendar (scheduled). - Metrics off: Total Calls = 44, Ended Calls = 54. - I can’t run more calls. Even brand-new campaigns get stuck: status = Scheduled immediately after creation and they never begin dialing (no sessions start; still blocked). Tried - Refresh/relogin, end/reopen campaign, duplicate campaign, clear cache/cookies, different browser. Ask 1) Force-close/cleanup stuck sessions (pending/scheduled) and remove the queue block. 2) Recalculate metrics so Ended ≤ Total and sums align. 3) Confirm metric logic (do retries/scheduled callbacks count into Ended/Total?). 4) Ensure “End campaign” cancels scheduled callbacks (or provide a flag/endpoint to force-cancel). 5) Advice/workaround to start new campaigns when the previous one left scheduled items behind. Thanks!

To force-cancel all scheduled calls in a campaign, you can update the campaign's status to "ended" using the PATCH endpoint. This will delete all scheduled calls and allow in-progress calls to finish. Use the following cURL command (replace

<id>

and

<token>

):

bash
curl -X PATCH https://api.vapi.ai/campaign/<id> \
  -H "Authorization: Bearer <token>" \
  -H "Content-Type: application/json" \
  -d '{"status":"ended"}'

This is the recommended way to clean up scheduled calls and unblock your queue if the campaign is not already ended. For more details, see the [Vapi campaign update API documentation](https://docs.vapi.ai/api-reference/campaigns/campaign-controller-update?explorer=true). Source: - [Vapi API Reference: Update Campaign](https://docs.vapi.ai/api-reference/campaigns/campaign-controller-update?explorer=true)

Hi olekh, For issues where campaigns are stuck in a "Scheduled" status, you might want to check your Vapi organization's concurrency limits. If the limit is reached, additional calls will be queued and will begin once slots open up. To address this, you could consider raising your concurrency limits within your Vapi settings. For further insights into analytics and performance, refer to the [Outbound campaigns overview](https://docs.vapi.ai/outbound-campaigns/overview). Also, ensure your phone numbers are in the E.164 format as required and your CSV uploads align with the specified data requirements in the documentation.

Yeah, but i Ended all my Campaigns, but when i go inside i see that some calls are still scheduled. Thats why i got messege that i hit concurrency limit. What can i do in this situation? I want to end all of this scheduled calls. They are stuck for 4 days now

We have reset your concurrency. Let us know if you continue to encounter this issue with concurrency