Reset concurrency limitation counter
# support
y
Org ID: d87014d1-c8a2-4909-a55c-7c5a530b1e1d Hello, Can you please reset my concurrency limit, because calls are just blocking in the queue.
v
To manually reset your concurrency counter, run the following command on your Redis instance:
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redis-cli set vapi:queue:active_calls 0
This will set the active calls counter to zero and should unblock your queue if the issue was due to a stuck counter. Make sure you have access to your Redis server to perform this action. Reference: See the Vapi call queue management documentation for more details. Source: - [Call queue management with Twilio](https://docs.vapi.ai/calls/call-queue-management)
g
I could assist you with but firstly read through the documentation sent by the Vapi support bot to see if you could get it done yourself..
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