Hi there, I have a Vapi agent tied to a Twilio imported number. It doesn’t answer any incoming calls to that number. Sometimes I had it set up so that if I typed +1 it worked, but without +1 it never worked. Now it just won’t work at all. It can make outbound calls, but it won’t answer any incoming ones. Please help! DMs are fine or you can reply here.

Thanks for sharing the details! To help narrow down the issue, could you confirm if your Twilio imported number’s “A call comes in” webhook is currently set to your server’s correct endpoint (such as

/incoming

or

/inbound_call

)? This is a common cause for inbound calls not reaching Vapi. Let me know if you’re unsure how to check this! Source: - [Vapi documentation: call queue management with Twilio](https://docs.vapi.ai/calls/call-queue-management#configure-phone-number-webhook)

Im unsure The number is from ghl which uses lead connector(twilio)

Could you please share the phoneNumberId that is imported from twilio?

Yes 20f52503-3281-4b43-847a-c18fcdf55980

Thanks for the phone number id. We will look into it and get back to you shortly