My account was reset HELP
# supportd
D4V1D
10/16/2025, 11:23 PMI reset my password with forgot password and when I entry again, all my accoun was reset, no assitants, no cost, the credits are 10. I need to recover my assitants. PLEASE HELP ME
v
Vapi Support Bot
10/16/2025, 11:24 PMI'm sorry to hear about your account issue.
To recover your assistants and credits, please report your problem to Vapi support with these details:
- Your account email address
- Organization ID (find it at [dashboard.vapi.ai/org/settings](https://dashboard.vapi.ai/org/settings))
- A clear description of what happened
- Screenshots of the issue, if possible
This will help the support team investigate and assist you as quickly as possible.
[See full instructions here](https://docs.vapi.ai/issue-reporting#account-related-issues).
Source:
- [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting#account-related-issues)
o
Operations📟
10/16/2025, 11:45 PMMaybe you used a SSO like google or github, then you set up a new accoutn with the same email and logged in email style isntead of SSO?
v
Vapi Support Bot
10/17/2025, 9:58 PMMessage marked as helpful by @GIDEON! 🎉
c
Chiranjeet Mishra
10/20/2025, 10:00 PMPlease provide the email that you used with your assistants and we will find them in the database
2 Views