Hi Vapi team, I’ve been listening to my recent call logs to check how the AI booking assistant performs during phone calls. I noticed that the AI voice sounds clear and natural, but my own voice in the recordings is very unclear and low-quality it’s hard to understand what I’m saying. Because of that, it seems the AI sometimes doesn’t correctly understand my speech. We believe that improving the audio input or microphone quality could help the AI recognize what the user says more accurately. Could you please take a look at this and see if there’s a way to improve the audio quality on my side or in the system setup? Thank you!

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

To improve your voice clarity for the AI assistant, enable Smart Denoising in your assistant's configuration. This filters out background noise and enhances user speech quality. Here’s a quick example for your setup:

javascript
backgroundSpeechDenoisingPlan: {
  smartDenoisingPlan: {
    enabled: true
  }
}

Apply this setting and test your calls again for clearer user audio and better AI understanding. Source: Background Speech Denoising documentation

Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.