What does twilio reported customer mean and why would it display on an inbound call? https://cdn.discordapp.com/attachments/1429485857408286782/1429485857978581156/image.png?ex=68f64ff3&is=68f4fe73&hm=cfdffa551223866b6650eff3b393dd7e661010f81d6fcc04c2c75f7ae5e0e477&

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

"Twilio reported customer" on an inbound call means Twilio detected the caller dialed an invalid or incomplete number—often due to incorrect formatting (like missing digits or not using E.164 format). Actionable step: Double-check that your customers are dialing your Vapi number correctly and that your number is properly configured in Vapi. If the issue persists, review your call routing settings or contact Vapi support for further assistance. Example:

text
// Ensure your Vapi number is in E.164 format, e.g. +1234567890

According to the documentation, this is not a spam report but a dialing/formatting issue from the customer's side. Source: - [Call ended reasons (Vapi Docs)](https://docs.vapi.ai/calls/call-ended-reason)

this is wrong

Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.