playht is not available as voice when changing an ...
# support
d
Although described in docs & available in the Audio Library > you cannot choose voice from PlayHT - it is not available on the provider dropdown
v
Thanks for sharing the issue. To help troubleshoot, could you confirm if you have already added your PlayHT API keys and synced your voices in the Vapi dashboard? Source: - [Set up a custom PlayHT voice in Vapi](https://docs.vapi.ai/customization/custom-voices/playht)
c
Hi Dan Amitai, To set up a custom PlayHT voice in Vapi, you need to follow these steps: 1. API Subscription: First, ensure you have an API subscription with PlayHT. You can check their [pricing page](https://play.ht/studio/pricing) for options. 2. Retrieve API Keys: Visit the [API Access section](https://play.ht/studio/api-access) on PlayHT to obtain your User ID and Secret Key. 3. Add API Keys to Vapi: Go to the [Vapi Provider Key section](https://dashboard.vapi.ai/keys) and add the PlayHT API keys under the PlayHT section. 4. Sync the Voice Library: Access the [Voice Library](https://dashboard.vapi.ai/voice-library) in Vapi, select PlayHT as your voice provider, and click on "Sync with PlayHT." 5. Utilize Your Voice: After syncing, you can search for your cloned voice in the voice library and start using it with your assistant. For more details, please refer to the [setup guide](https://docs.vapi.ai/customization/custom-voices/playht).
v
Message marked as helpful by @Dan Amitai! 🎉
c
Hi Dan, Also, please note that PlayHT has been deprecated and is no longer in service. We recommend switching to another supported voice provider to continue using custom voice options without interruption. Let us know if you’d like help choosing or configuring an alternative provider.
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