Inviting the Admin in Portal doesnt work.
# support
s
Hi, there, I have created the new org and invited the admin to the Vapi in my Org. but the invite link isnt coming, is this known ? I have tried sending this to multiple email address but the invite just doesnt come. any help is appriciated.
v
Thank you for sharing the details. To help diagnose the issue, could you please confirm if the invite emails are appearing in the admin's spam or junk folder, or if there are any error messages shown in the Vapi dashboard when you send the invite? Source: - [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting)
s
No, there is no Error in Vapi dashboard and spam and junk folders are empty. seems that vapi never sent the email
its super urgent.
Yes also gmail account
is there any update
c
Even if the email is never sent, as long as there was no error showing the user will be added to your org and they will be able to access it by using the org dropdown menu on the top left corner of the dashboard when they log into Vapi. If they are unable to see your org in the dropdown menu, please take a screenshot and send it to us for investigation