Cannot import Vonage numbers - "already in use by ...
# support
l
Hello. I just submitted a support ticket (from email luizdsf35@gmail.com). I bought a new Vonage number (+551127701434) but it's "already in use by another org". To test, I just bought a second new number from Vonage (+553330381788) and it has the exact same error. It seems the available numbers from Vonage are 'stuck' in your system. Can you please manually release both numbers for my org (luizdsf35@gmail.com's Org)? I cannot move forward with my project https://cdn.discordapp.com/attachments/1430142089781448785/1430142090087628860/Captura_de_tela_2025-10-21_070107.png?ex=68f8b31d&is=68f7619d&hm=b969c46ccce402a934e5494220888e94376e8c9545196ba2263dc780b5f70261& https://cdn.discordapp.com/attachments/1430142089781448785/1430142091027288175/Captura_de_tela_2025-10-21_070150.png?ex=68f8b31d&is=68f7619d&hm=6b6e647ea8bbd717cfa4ae5bcc3e0980151b551f10b950c6e44494bbd4564c46& https://cdn.discordapp.com/attachments/1430142089781448785/1430142092335910932/Captura_de_tela_2025-10-21_072544.png?ex=68f8b31d&is=68f7619d&hm=b6aaae9b3c6692b66e2c9f21d1dcfc8f9cda33cb61d6553ebbc5d680fc5b7940&
Hi team, just checking in on this post from this morning. I've been completely blocked all day. Can anyone please take a look and release these numbers for my org? Thanks."
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c
We have cleared the numbers from the other accounts. Please try to re-add them again