Vapi doesn´t transcribe what the customer says:
# support
h
See below. Customer replies with espanol but it doesn´t notice and keeps english, happened for more times. What can we do? @Vapi @Vapi Support Bot @Vapi Incident https://cdn.discordapp.com/attachments/1430291793039200277/1430291793810948297/GetAttachmentThumbnail.png?ex=68f93e89&is=68f7ed09&hm=f0c0b819e0038726102ba8e814f409eeb9fa614aefe2dd4f93e1b8bc049a54d2&
v
To fix the issue, set your assistant's transcriber to support automatic language detection. In your Vapi Dashboard, go to the Transcriber section and configure as follows:
Copy code
json
{
  "provider": "deepgram",
  "model": "nova-2",
  "language": "multi"
}
This enables Vapi to detect and transcribe both English and Spanish automatically. Save and test your assistant after updating this setting for immediate effect. Sources: - [Multilingual Configuration Guide](https://docs.vapi.ai/customization/multilingual) - [Multilingual Agent Example](https://docs.vapi.ai/assistants/examples/multilingual-agent)
g
@Herbynator follow through on steps regarding multilingual..
h
I have been using multilingual for past months but this happened only twice so thats what my question was regarding
c
Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.
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