Recording Consent Question
# support
n
is there a way to enable a Call Recording Consent message before each call begins?
v
Yes, you can enable a Call Recording Consent message before each call begins in Vapi. This is done by configuring a
recordingConsentPlan
in your assistant's compliance plan. You can choose between two consent types: - Verbal Consent: The user must explicitly agree (e.g., "Say 'yes' to consent"). - Stay-on-Line Consent: Staying on the call after hearing the message implies consent. This feature is available for Enterprise customers and can be set up via the dashboard or API. You can also customize the consent message and select the voice for the announcement. Quick Example (Stay-on-Line):
Copy code
json
"recordingConsentPlan": {
  "type": "stay-on-line",
  "message": "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent.",
  "voice": { "voiceId": "andrew", "provider": "azure" },
  "waitSeconds": 3
}
Clarifying question: Would you like instructions for setting this up via the dashboard or the API? Sources: - [Recording Consent & Compliance Management](https://docs.vapi.ai/changelog/2025/9/2) - [Recording consent plan](https://docs.vapi.ai/security-and-privacy/recording-consent-plan)
n
we are not enterprise customers
c
Hi Nate, Unfortunately, the call recording consent feature is only available for Enterprise accounts. If you’d like to enable this feature, please submit an Enterprise request form, and our team will follow up with next steps. If you would like to upgrade to an enterprise plan, please use the contact button for our sales team via this link: Best, Kyle
k
Did you find a solution to this issue as we’re having the same problem?
n
No
k
Why did you do as an alternative if you don’t mind me asking did you use a different ai agent?
c
As an alternative, you could still ask the question as the firstMessage in your assistant config then if the user says no, just instruct the assistant to hang up the call. it will kind of work but the recording still has the recording of the user before they consent, which kind of defeats the purpose.
n
why cant there be an option to add it?
for us users
c
It is an enterprise-specific feature for now. There are currently no plans to bring it to general users.
v
Our Sales form has been updated - please use this NEW link: https://vapi.ai/sales
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