We are heavy vapi users, could you please reset our concurrency limits for our three organizations? Organization IDs 1) 0b1e6ab2-d07b-4eca-8624-b218404cdced 2) 114f8059-9b19-44d4-b0e8-f9d7c87159e3 3) f44db8a4-d9f9-4c4d-abd7-42bfd3dd6463 Despite having zero active calls, the metric dashboards indicate that we have several calls going on for each organization, it never goes to zero. And in practice, it seems we are limited to ~7-8 concurrent calls instead of the advertized 10 calls. Seems that we have an issue with ghost calls or there is some sort of offset? We get the error

httpx.HTTPStatusError: Client error '400 Bad Request' for url 'https://api.vapi.ai/call'

after ~7-8 parallel calls. Thank you!

Action Required: Please email [support@vapi.ai](support@vapi.ai) with your organization IDs and a description of the "ghost calls" issue. The support team can manually reset your concurrency counters and investigate any stuck sessions. This is the fastest way to resolve concurrency or dashboard offset issues for heavy users. Tip: Mention your urgent need and include error logs for quicker handling. (Reference: internal support guidance) Sources: - [Google Drive document: Internal Support Guide](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk) - [Vapi Support Documentation](https://docs.vapi.ai/support)

I'd like to speak to a human

Hey AdeB, thanks for sharing your details. Our team will look into it and get back to you soon with an update.

thank you, any update?

the Concurrency limit has already been reset.