hi vapi suport team,
We’ve noticed that the current maximum is 10 concurrent calls per account, and we’d like to clarify how this is calculated.
Is this limit per end-customer (sub-account in our account) connected through our platform or our account in general?
In our setup, we run multiple customers and multiple phone lines through a single VAPI account, so it’s important for us to understand whether the 10-call limit applies to the entire account or to each of our customers individually.