Agent interrupts
# support
j
janet: My agent often interrupts and talks over the caller. What are the best settings in "Stop speaking plan" thanks
c
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v
To reduce your agent interrupting callers, increase the
numWords
parameter in your
stopSpeakingPlan
so the agent waits for the caller to say 2-3 words before stopping. This helps avoid interruptions after brief acknowledgments. Here’s an example configuration:
Copy code
json
"stopSpeakingPlan": {
  "numWords": 3,
  "voiceSeconds": 0.2,
  "backoffSeconds": 1
}
Set this via the API, and adjust
numWords
as needed to best fit your conversation flow.
For more details, see the [Vapi speech configuration documentation](https://docs.vapi.ai/customization/speech-configuration). Source: - [Vapi Speech Configuration Documentation](https://docs.vapi.ai/customization/speech-configuration)
c
Let us know if these settings work for you
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