When testing outbound calls with a twillio phone number conected to the agent, and entering my phone number as the recepient, the call does not come through. I assumed it's a network error, however when checking the call recordings, I realised that the call is being answered by someone else. I've tried this out multiple times, even though I'm entering my own number, the call goes through to a different person.

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Please verify that you are entering your phone number in the correct E.164 format when making the outbound call. For example:

json
"customer": {
  "number": "+1234567890"
}

Double-check for any typos or formatting issues, as incorrect formats can cause calls to be routed to the wrong recipient. If the issue persists after confirming the format, review your call logs in the Vapi dashboard to see which number was actually dialed. Source: - [Discord: Telnyx caller ID masking and number routing issues](https://discord.com/channels/1211482211119796234/1372232009178415145)

Yes I do enter my number in the E.164 format, usingt he country code and plus sign. I've checked multiple times for any typos or entry issues, none exist. It's my number, and it used to work fine a few weeks ago when testing the agent, but now the calls aren't coming through for some reason.

Hi Johnny17, For retrieving information about a specific phone number in Vapi, you can use the GET request at

https://api.vapi.ai/phone-number/{id}

. Make sure to replace

{id}

with the specific ID of the phone number you're interested in. Additionally, an API Key is required in the Authorization header. More details can be found [here](https://docs.vapi.ai/api-reference/phone-numbers/get). If you're looking to list phone numbers, you can use GET

https://api.vapi.ai/phone-number

with optional query parameters like

limit

,

createdAtGt

, or

updatedAtLt

to filter results. The full documentation for listing phone numbers is available [here](https://docs.vapi.ai/api-reference/phone-numbers/list). If you encounter an issue where a phone number is not found, ensure the correct ID is being used and that the phone number is active in your organization.

That has nothing to do with my issue. As I've stated clearly, the issue is that when I test the agent with my phone number, it calls someone else even though the phone number is entered correctly.

Thanks for clarifying and sorry for the inconvenience. We'll look into this and get back with you with an update.

Hello, any updates on this yet?

Thanks for getting back to us and updating us We’ll share an update as soon as more information becomes available. We appreciate your understanding and patience as we continue our investigation.