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“No Recording Available” and “No Transcript Availa...
# support
m
Hi Vapi team, Call ID: 019a2117-a007-7cc0-be7c-d7c40d495085 Timestamp: 2025-10-26 Expected: Call transcript and audio recording shown in call log Received: “No Recording Available” and “No Transcript Available” In Privacy Settings: Audio Recording ✅ Logging ✅ Transcript ✅ HIPAA Compliance ❌ Audio Format: WAV Please check why the transcript and recording are not being saved or displayed. Screenshots attached. Best, Michal Pawel Andrzejewski https://cdn.discordapp.com/attachments/1432027792182214740/1432027792807170109/image.png?ex=68ff8f4f&is=68fe3dcf&hm=508cc919386b78434eae8a8b3cecf4962f6540c3b73de3c74b4c2f93b46fc642& https://cdn.discordapp.com/attachments/1432027792182214740/1432027793922719804/image.png?ex=68ff8f4f&is=68fe3dcf&hm=d9cae39b70eb0d527172a8aa41e6fca3ff6c82a73e50d4c72119ab2d48c113f9&
v
To quickly check if the recording and transcript exist for your call, try retrieving the call details via the API. Use the following code snippet (replace 
YOUR_API_KEY
and 
CALL_ID
):
Copy code
js
import { VapiClient } from "@vapi-ai/server-sdk";
const client = new VapiClient({ token: "YOUR_API_KEY" });
const call = await client.calls.get("CALL_ID");
console.log("Recording URL:", call.recordingUrl);
console.log("Transcript:", call.transcript);
This will help you confirm if the data is being generated or if there is a configuration/storage issue. If the fields are empty, review your assistant's recording configuration as described in the [Call Recording documentation](https://docs.vapi.ai/assistants/call-recording). Source: - [Call recording](https://docs.vapi.ai/assistants/call-recording)
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
l
Hello. I have had similar outcome if the used transcriber is failing. Try add a fallback transcriber (search this history)
no idea how to set this on the UI (if you even can) but use a PATCH api call to your assistant ID, and pass an update to set the fallback (whichever you choose, just an example, but coudl work as is 😉 )
Copy code
{
  "transcriber": {
    "model": "gpt-4o-transcribe",
    "language": "en",
    "provider": "openai",
    "fallbackPlan": {
      "transcribers": [
        {
          "provider": "11labs",
          "language": "en",
          "model": "scribe_v1"
        }
      ]
    }
  }
}
m
did not work for me when I send a webhook I see a transcript
c
Hi Michal, If you are encountering issues with the transcriber output or functionality, you might want to check the provider settings and ensure that the correct configurations are in place. For issues related to any custom transcribers or integration problems, ensure that the server details and transcriber settings align with what is specified in our [documentation](https://docs.vapi.ai/api-reference/chats/list). Additionally, review the fallback plan configuration to ensure that alternative transcribers are set to handle errors or failures. If you need further guidance on a specific transcriber setup, you can check the relevant schemas for providers like AssemblyAI, AzureSpeech, Deepgram, etc., in the provided document link. If you have set up a custom transcriber and face transcript availability issues, make sure the server endpoints are correctly configured and that the custom vocabulary, if any, is properly set up. If the issue persists, please check any recent changes made to the transcriber setup or provide more context on the specific issue you're encountering.
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