Hi everyone. Sorry for the long message.
I'd like to explain my business needs and get your advice on the configuration and architecture that will best suit this use case.
My clients have local Spanish phone numbers. I want to configure their phones so that after a few rings, the call is forwarded to a number. That number will connect the call to different VAPI assistants depending on which number the original caller called.
Let's pretend these are the corresponding numbers for each of my customers and assigned assistant:
Customer 1 (Assistant C1) - +34xxxxx91
Customer 2 (Assistant C2) - +34xxxxx83
Customer 3 (Assistant C3) - +34xxxxx77
So if an original caller (our customer's client) calls their number, let's say +34xxxxx91, I want their call forwarded to Assistant C1 after a few rings.
I understand there are different ways of doing this. In your opinion, what is the easiest/optimal? I'm trying to set this up in both Twilio and Telnyx to test them out.
I tried to import a Twilio phone number, but I got an authentication error. I checked the credentials again and again, and they seemed right. More details on how I configured the number:
https://gist.github.com/bgvo/bf0a39d493c71ca73d38fd7e3e7212f8
Any help and advice will be much appreciated.
Thank you!