Vapi backend issue
# support
p
When I use ElevenLabs as the voice provider, Vapi doesn’t detect my speech at all when I call through my Telnyx phone number. However, if I use the default Vapi voice, everything works correctly. Also: I have two numbers connected to the assistant - one U.S. number (twilio) and one Norwegian number (telnyx). When I call the Norwegian number, my voice is not detected using elevenlabs When I call the U.S. number, my voice is detected using elevenlabs. assistant id: a00ca7e4-08f5-45c1-80ce-e53059d09c8c
v
Action Step: To diagnose why speech isn't detected with ElevenLabs on your Telnyx number, go to your Vapi dashboard and navigate to
Observe > Call Logs
. Review the transcript and tool execution for a failed call—this will help pinpoint if the issue is with speech recognition, provider integration, or configuration. Tip: Copy the call ID and timestamp from the log; this info is essential if you need to escalate the issue to support. [See debugging guide for more details](https://docs.vapi.ai/debugging) Source: - [Debugging voice agents](https://docs.vapi.ai/debugging)
p
I was able to solve it by not using vapi's quick telenyx import. But making manual SIP connection.