Cant reset password
# support
d
Tried to reset my password but the link just sends me back to the login with no option to set a new password or anything. email: david.toelle@legacyfamilylife.com
v
Thank you for providing your email and describing the issue. To help us troubleshoot further, could you please let us know which browser (e.g., Chrome, Firefox, Safari) and device (e.g., Windows, macOS, mobile) you are using when you try to reset your password? Source: - [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting)
d
Chrome, windows
@User Support Bot chrome, windows
c
Sent password recovery to [david.toelle@legacyfamilylife.com](david.toelle@legacyfamilylife.com)
d
I'm having the same issue.
c
Hey, could you share your VAPI email address? Our team needs it to look into this and get back to you with an update.
d
I think our email gateway is testing the reset link and by the time it arrives in my In Box, it is no longer valid.
c
hi discoverscripts, can you provide me your Vapi email id so that I can provide you the password reset link to your email id
d
Can I DM someone?
p
yeah you can dm me
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