SQUADS
# support
p
Hi i am trying to create a squad for a call center since a single agent cannot handle well a big system prompt but, when i try to conect agents i can't using the mouse and trying to conect the dots... can someone help me? https://cdn.discordapp.com/attachments/1433916657675534377/1433916658111610982/image.png?ex=69066e74&is=69051cf4&hm=507c8404cbfb1a3b6898c2719c78965cba7adeb7432ce42a12b2194bae111a06&
v
Hi! I can help you set up your call center squad so multiple agents can manage large system prompts efficiently. The issue you’re seeing is likely due to node connections or missing handoff configurations between agents. I can guide you on properly linking nodes and setting up smooth transfers so the workflow runs without errors. Are you looking for each agent to handle separate flows or collaborate on the same conversation? @pau
c
Hi pau, If you're looking to work with squads for managing multi-assistant workflows, you can find detailed guidance on setting up and transferring between assistants in a squad [here](https://docs.vapi.ai/squads). This includes creating squads with multiple assistants, each specialized for distinct tasks, and configuring transfer rules to maintain conversation flow. For specific examples, such as setting up a clinic triage squad with assistants for triage, emergency handling, and scheduling, check [this example](https://docs.vapi.ai/squads/examples/clinic-triage-scheduling). Similarly, for e-commerce order management, find related instructions [here](https://docs.vapi.ai/squads/examples/ecommerce-order-management). For further customization or updates to your squad configurations, refer to the [update squad documentation](https://docs.vapi.ai/api-reference/squads/update). Let me know if you need more details on a specific feature or setup.
2 Views