[URGENT] custom knowledge base not used
# support
s
I've setup a custom knowledge base using weavite - and I see the documents response on vapi dashboard under webhooks as well, but the assistnat is not using the returned information. Can you suggest how to make it use the info? Maybe some specfic prompt guidelines, or does it need a higher similarity score or something? Call ID 019a4652-50ee-7669-8370-5e045f5ce1d1 Assistant ID 0cf6bc2f-2188-49d3-96c9-8e8427d02adc
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
s
please get back to me on this asap.
m
Hi, I'm facing this issue as well any fix yet?
hi, is there any fix yet? @Vapi
@User
@Shubham Bajaj
s
@User @User can you get back to me asap??
I am completely blocked by this
Need a quick fix
The query tool doesn’t work well enough
c
Hi Shraddha, Thanks for reaching out! To make your assistant use the custom knowledge base, you’ll need to connect the Query Tool to your assistant and link your Knowledge Base ID within that tool. Once this setup is done, every time your assistant calls the Query Tool, it will automatically direct to your custom knowledge base, ensuring your assistant uses the relevant information. Please let us know once you’ve added the Query Tool. Best regards, The Vapi Team
s
Hi Kyle https://docs.vapi.ai/knowledge-base/migrating-from-trieve This document doesnt mention using query tool for custom knowledge base. Is this wrong?
m
Any update here?
@kyle pls can you take at this question- this is the vapi documentation Recommendation: To maintain the same assistant behavior as your previous Trieve setup, we recommend migrating to a Custom Knowledge Base. This ensures your assistant continues to automatically query your knowledge on every user message, just like it did with Trieve. This does not require query tool right?!
Kyle are able to help here pls
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