Transcripts completely out of sync with call recor...
# support
l
We are encountering a strange bug which has affected a few of our clients where the call recording does not match up with the transcript at all. For example, the call will be 2 minutes long but the recording is only 40s. This is detrimental as we rely on post-call processing to take actions based on what was said during the call. Call IDs: 019a307e-2d45-7774-8a11-b2b16a3cfc04 019a43b8-2f30-7339-9b97-749926a4336a
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
Thank you for the call ids. Our team is looking into this issue and we will get back to you once we have an update for you
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