Lead info not being passed in create call API
# support
s
im trying to pass customer information on a create call request and my workflow will not use the information being passed. im using the "assistantOverrides": { "variableValues": { "lead_address": "adress", "lead_lastname": "Egas", "lead_firstname": "Annemarie" } }, and in my workflow i have {{lead_firstname}} {{lead_lastname}} {{lead_address}} what am i doing wrong ? the call goes through just wont use the client infomation im trying to pass along with it. https://cdn.discordapp.com/attachments/1434739834651541545/1434739835490271312/Screenshot_2025-11-02_at_9.43.39_PM.png?ex=69096d18&is=69081b98&hm=d83ea12247c23f184cb773a55cc307f081bb0d421df8606b9a2a474e1b1d266f&
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
s
any update
v
I can help get your workflow to use the customer info correctly. From what you shared, your assistantOverrides.variableValues looks right, but the workflow may not be picking it up because the node isn’t set to accept input from overrides. Can you check if your call node is mapped to use these variables? Once confirmed, I can guide you step-by-step to make {{lead_firstname}} {{lead_lastname}} {{lead_address}} populate properly. @sevin
s
I fixed it, when using a workflow you don’t use assistant overrides, must use workflowOverrides and I overlooked it when originally looking at the docs
c
We’d like to check in to see if you need any further assistance. We’re sorry for the inconvenience and are more than happy to help if there’s anything else you need.
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