URGENT: I accidentally deleted my account. I need ...
# support
j
I accidentally deleted my account under jvillafuerte@monumentmgt.com. I was just trying to change my password and the interface is so confusing I thought I need to put my email to apply the change but it deleted my account. now VAPI forced me to recreate my account and my agents are no longer there and my credit is also gone. I NEED HELP ASAP https://cdn.discordapp.com/attachments/1434951614912790720/1434951615277961417/image_13.png?ex=690a3255&is=6908e0d5&hm=a85fa6b2031dbd5f2c2b1eaabf373dee3325e0810cc33ccbb12190be7d6bb179&
v
Action Required: Email Vapi support at support@vapi.ai immediately with your email address, a detailed description of the accidental deletion, and attach any relevant screenshots. This is the fastest way to escalate urgent account issues. Tip: For even quicker help, join the [Vapi Discord](https://discord.com/invite/pUFNcf2WmH) and post in the #support channel with your details. Stay ready to verify your identity—support may be able to assist if you act quickly, even though deletion is usually permanent according to the interface warning. Sources: - [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting) - [Vapi Support](https://docs.vapi.ai/support)
j
I emailed them multiple times. no one is responding
WHY VAPI IS NOT RESPONDING TO MY EMAIL AND HERE IN DISCORD
c
Hey Jonathan, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
i was able to pull some assistants from an old org: - JnS Delinquency Agent - Riley - Monument Delinquency Agent - Monument Receptionist - AI Construction Sales Agent ask if they want these assistants restored once they have recreated their accountorg id:
2d16073d-f389-42b2-a561-6f9f54008b97
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