URGENT: end_call_tool not working properly.
# support
s
end_call_tool cutting the call abruptly without waiting for the endCall message to get completed.
v
Thank you for reporting the issue. To help us investigate, could you please provide a recent Call ID where the
end_call_tool
cut the call abruptly? This will let us review the logs and pinpoint the problem. Source: - [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting)
s
019a53c7-3f41-7888-98b4-ed3e2943d450
@User can you respond to this? This is urgent. Need to send to the production quickly.
even if I didn't explicitly mention to end the call in my prompt, the agent is cutting the call.
c
Hi Sathvika M, If you are experiencing issues with call endings, there might be various error codes that could help identify the problem. You can refer to the [Call Ended Reasons Documentation](https://docs.vapi.ai/calls/call-ended-reason) for a detailed explanation of possible error codes. Additionally, if you want to programmatically end a call, you can send an
end-call
message type within
ClientInboundMessage
as described in the [January 14, 2025 Changelog](https://docs.vapi.ai/changelog/2025/1/14). If you're looking to manage tools or troubleshoot tool-related errors, consider checking the related threads for insights or issues similar to what you might be experiencing. If you need procedural help with a specific error or task involving tools, please let me know, and I can assist further based on that.
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