Hello, I am having some trouble with using vapi for outbound calls. I am attempting to make calls but I receive the following error. If I go on the website and log out then back in it fixes it and I am able to make outbound calls but only temporarily. I have explored the website for kyc authentication but have not found anything. Please let me know how I can resolve this, thank you! https://cdn.discordapp.com/attachments/1435650940484059278/1435650941062742026/Screenshot_2025-11-05_at_10.23.18_AM.png?ex=690cbda1&is=690b6c21&hm=3078210b6b712860c0387531be3de9a2f2215d8f2c503be61ed318b9b624c15c&

Thank you for the details. To help resolve your KYC issue, can you confirm if you are the admin of your Vapi organization, and if so, do you see any prompts or verification options related to KYC when you log in to the dashboard at https://dashboard.vapi.ai? Source: - [Vapi Authentication Management Documentation](https://docs.vapi.ai/cli/auth)

Yes I am an admin on the org but no I do not see any kyc prompt

Hi rod007vrr, To initiate outbound calls using Vapi, you need to follow these steps: 1. **Account and Setup**: Ensure you have a Vapi account and access to the Vapi Dashboard. 2. **Phone Number**: Use an imported phone number or a free Vapi number (note that international calls can't be made with free Vapi numbers). 3. **API Call**: Use the

/call

endpoint and specify necessary parameters like

assistantId

,

phoneNumberId

, and the customer's phone number in the following format:

json
   {
     "assistantId": "assistant-id",
     "phoneNumberId": "phone-number-id",
     "customer": { "number": "+11231231234" }
   }

4. **Trusted Calling**: Implement measures like STIR/SHAKEN to ensure call authenticity ([details here](https://docs.vapi.ai/calls/outbound-calling)). 5. **Schedule Calls**: For future calls, use

schedulePlan

with an ISO date-time string:

json
   {
     "assistantId": "assistant-id",
     "phoneNumberId": "phone-number-id",
     "customer": { "number": "+11231231234" },
     "schedulePlan": { "earliestAt": "2025-05-30T00:00:00Z" }
   }

For more details on outbound calling, check [this document](https://docs.vapi.ai/calls/outbound-calling). If you face issues with calls dropping, refer to our [troubleshooting guide](https://docs.vapi.ai/phone-calling/transfer-calls/debug-forwarding-drops).