Thanks for sharing the details. To help pinpoint the issue, could you confirm if you've reviewed or updated the assistant's system prompt to explicitly instruct it to refuse answering questions unrelated to your business?
Source:
- [Debugging voice agents](https://docs.vapi.ai/debugging)
i
Ignacy
11/06/2025, 7:57 AM
Yes, but that’s just an example. When I’m creating any kind of the test my assistant is not responding
Hi Steven,
If you are using the test suite, please use Vapi Evals, as it is the correct tool for running automated tests and avoids issues with password resets or account access during testing.
Let me know if you need help setting that up.
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