call id: 019a5c65-d9c4-7660-b954-86c32583cea5

Hi there, The webhook is firing correctly — however, because this agent is HIPAA-compliant, the logs shown in the dashboard are partially redacted, so we aren’t able to see the specific server message that failed. From what we can see, the last event received was:

03:40:18:104 — Server Message Requested… (end-of-call-report)

This confirms the end-of-call webhook was triggered, but the payload itself isn’t visible due to HIPAA restrictions. If you’d like, we can help you inspect the payload arriving at your endpoint to confirm whether it was received successfully or if your server returned an error. Just share the request ID or any logs from your side. Let us know how you’d like to proceed!