Chiranjeet Mishra
11/08/2025, 1:01 AMassistant-forwarded-call. If so, forwarding was initiated successfully by Vapi.
2. Review Configuration:
- Check if phone-call-control is mentioned in serverMessages in your assistant configuration. If present, remove it unless using custom call control.
- Ensure phoneCallProviderBypassEnabled is set to false for standard Vapi forwarding.
3. Check Telephony Provider Logs:
- Use phoneCallProviderId from the Vapi call object to search in your provider's dashboard (e.g., Twilio, Vonage, Telnyx) for transfer errors.
4. Destination Verification:
- Ensure the destination number includes the country code and is reachable.
- Double-check if the destination has any call blocking enabled.
For more detailed troubleshooting, you can refer to [Debug call forwarding drops](https://docs.vapi.ai/phone-calling/transfer-calls/debug-forwarding-drops) in the documentation.