Subject: Critical Issue: Outbound calls silent wit...
# support
c
Hi 아난, If you're facing call forwarding issues where calls drop immediately, it may be related to configuration or provider issues. To address this: 1. Verify Forward Initiation: - Check if the call was marked as
assistant-forwarded-call
. If so, forwarding was initiated successfully by Vapi. 2. Review Configuration: - Check if
phone-call-control
is mentioned in
serverMessages
in your assistant configuration. If present, remove it unless using custom call control. - Ensure
phoneCallProviderBypassEnabled
is set to
false
for standard Vapi forwarding. 3. Check Telephony Provider Logs: - Use
phoneCallProviderId
from the Vapi call object to search in your provider's dashboard (e.g., Twilio, Vonage, Telnyx) for transfer errors. 4. Destination Verification: - Ensure the destination number includes the country code and is reachable. - Double-check if the destination has any call blocking enabled. For more detailed troubleshooting, you can refer to [Debug call forwarding drops](https://docs.vapi.ai/phone-calling/transfer-calls/debug-forwarding-drops) in the documentation.
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