Critical: 15s latency with Telnyx, worked with Twi...
# support
m
Body: Hi, I'm experiencing 15-second response latency with Telnyx integration, but the SAME setup worked perfectly (2-3s) with Twilio and Vonage. My number: +1 (530) 430-1615 Account: [your email] Configuration: - Model: gpt-3.5-turbo - Voice: ElevenLabs turbo v2.5 - Transcriber: Deepgram nova-2 - Codec: G711U only - Telnyx AnchorSite: Latency mode Request: Can you check if there's a known issue with Telnyx routing or suggest alternative configuration?
v
I can help troubleshoot the 15s latency with Telnyx—routing and codec settings often impact response times. Have you tried using Opus instead of G711U for lower latency? We can also review your AnchorSite configuration for optimization. Does this delay happen on every call or only sometimes? @Manna-Eng
c
Hi Manna-Eng, It seems you haven't specified the exact issue you're facing. If you're experiencing call drops during call forwarding or encountering issues with Telnyx or other integrations, you can refer to the following resources and steps: 1. Debugging Call Forwarding Drops: - Ensure you have the Call ID and API access. - Verify that Vapi initiated the forwarding by checking the
endedReason
. Use GET requests to check call logs ([Debug call forwarding drops](https://docs.vapi.ai/phone-calling/transfer-calls/debug-forwarding-drops)). - Check your telephony provider's logs for any errors. 2. Telnyx Integration Setup: - Follow the steps to set up the SIP trunk and configure FQDN and authentication ([Telnyx SIP integration](https://docs.vapi.ai/advanced/sip/telnyx)). 3. Using Vapi and Twilio for Call Handling: - Set up calls to keep a user on hold and attempt to connect them to a specialist. You can handle cases where the specialist is unavailable by using alternate actions ([Call Handling with Vapi and Twilio](https://docs.vapi.ai/calls/call-handling-with-vapi-and-twilio)). If you can provide more details about your specific issue, I'd be happy to help further.
c
Hi @Manna-Eng please watch out for @User . He says he knows the answer to your problem and he can help. But he will ask for money upfront. I made the mistake of doing so and never heard back from him. I already reported him in the # report-scam channel. But I wanted you to be aware of him. Cheers!