Assistant is not picking up the incoming calls. It was working till yesterday.

Same here

Same here

Same here. It destroy the business. VAPI team! pls fix it asap. Is anyone getting reply on the thread?

Hi Usman, To initiate outbound calls using Vapi, you'll need to follow a few key steps: 1. **Configure Prerequisites**: Ensure you have a Vapi account, a configured assistant, and a phone number from which to call. You can either use a number imported from a provider like Twilio or a free Vapi number (note that free numbers are limited to US and have daily call limits). More details are [here](https://docs.vapi.ai/phone-calling). 2. **Use the API to Create a Call**: Place the outbound call using the

/call

endpoint. You'll need to specify the

assistantId

,

phoneNumberId

, and the `customer`'s phone number. You can find the API call format and example JSON payloads [here](https://docs.vapi.ai/calls/outbound-calling). 3. **Configuring Trusted Calling Standards**: To improve call answer rates, set up proper caller ID and trusted calling standards. Implement STIR/SHAKEN frameworks in your Twilio Console as described [here](https://docs.vapi.ai/calls/outbound-calling#trusted-calling-and-caller-id). 4. **Batch Calling**: If you need to call multiple numbers simultaneously, use the

customers

parameter to send array details, and you can also schedule these using

schedulePlan

. For detailed processes on launching campaigns or handling outbound calls programmatically, refer to the [Outbound Campaigns Overview](https://docs.vapi.ai/outbound-campaigns/overview). If you encounter any issues with call initiation, please refer to the call logs and the

endedReason

values to diagnose common call errors [here](https://docs.vapi.ai/calls/call-ended-reason).