That's what I'm hoping to uncover ;p but if brainstorming about what could be interesting:
- ability to alter tone/objective of the call based on the caller's intent (almost like a system-prompt rewrite)
- contextual redaction of data
- shorter delay (predictive buffering?)
- continuous fine-tuning / learning feedback loop (with human-in-the-loop assessment)
- A/B testing
- custom chunking/indexing of RAG data (to be used by VAPI)
- continue a disconnected call from where it was stopped (or maybe even call back the caller to continue conversation)
- multimodal awareness (able to talk with the caller about details sent via text or email)