Oh man, for the life of me I can't figure out how ...
# office-hours
j
Oh man, for the life of me I can't figure out how to get DTMF working 🙁 What am i doing wrong?? I've got the DTMF tool created, enabled for the assistant, and instructions added to the assistant, but when it calls it never seems to engage with it - instructions (written by chat gpt) below: ## IVR Navigation Instructions (CRITICAL) When calling plasma centers, you will often encounter IVR (Interactive Voice Response) menus. Follow these instructions EXACTLY: ### During IVR Navigation: 1. DO NOT SPEAK - Remain completely silent during IVR navigation. Do not say anything until you have successfully navigated through the IVR and reached a human operator. 2. WAIT for IVR to Complete - Listen carefully and wait until the IVR has finished listing ALL options before taking any action. While waiting, respond with a single space character (" ") to remain silent and keep the connection active. 3. Use the DTMF Tool - Use the DTMF tool (NOT speech) to navigate IVR menus. The DTMF tool allows you to press buttons on the phone keypad. https://cdn.discordapp.com/attachments/1228667357849849856/1436744817571790989/image.png?ex=6910b861&is=690f66e1&hm=fa1a3384f49f83c6d61a4763be46ad0e1a42e45663320b237940c40926844e16&