This morning my agent has been disconnecting in the middle of the call: call.in-progress.error-vapifault-azure-voice-failed I changed voice providers and agent started working again. CallID: 019a6dfb-e9ac-7661-b4c5-c4e2f9f01d48

Thanks for reporting the Azure Voice disconnection issue. While the documentation does not cover this specific error, please double-check your Azure voice configuration for any discrepancies. Here’s an example configuration snippet for reference:

json
"voice": {
  "provider": "azure",
  "voiceId": "andrew",
  "cachingEnabled": true,
  "speed": 1.1
}

If the configuration is correct and the issue persists, consider reaching out to support with your CallID and error details for further investigation. Source: - [API reference for calls/create](https://docs.vapi.ai/api-reference/calls/create)

That is what my config looks like, except no "cachingEnabled": true,

The same here when trying to use Azure voices

Message Issue: Your agent keeps disconnecting in the middle of calls showing the error: vapi:alt-azure-voice-failed-callin-progress. What’s happening: The call drops randomly during an ongoing session. After switching voice providers, the issue stops, so it seems Azure-specific. What You have checked: Network connection is stable. Agent configuration and credentials are correct. No changes were made before the issue started. Request: Please check if there’s a known issue or outage with the Azure voice provider. Also, confirm if any configuration updates or workaround is needed to prevent these disconnections.

Hi cc_0844, It seems you are facing issues regarding Azure services with applicable VAPI calls or configurations. Based on what I found,

call.in-progress.error-vapifault-azure-voice-failed

might indicate a failure with Azure's voice services. For resolving these issues: 1. Azure Speech Transcriber Support: Ensure you have correctly specified

AzureSpeechTranscriber

as an option for your

transcriber

to utilize Azure's speech-to-text capabilities. More details can be found in the [changelog](https://docs.vapi.ai/changelog/2024/12/13). 2. Call Ended Reasons: Confirm the cause of any call disconnects or errors, check the

endedReason

code in your call logs for further insights on failures [here](https://docs.vapi.ai/calls/call-ended-reason). Please verify these configurations and let me know if you need further assistance.