Please check this call: https://dashboard.vapi.ai/calls/019a72db-d530-7ff4-b938-4b4fa406880d You can see multiple hang messages. silenceTimeoutSeconds is set to 3000

Thank you for sharing the details. To help diagnose why the call is hanging before the expected

silenceTimeoutSeconds

(set to 3000), could you confirm if you have any custom assistant hooks (such as

customer.speech.timeout

or

call.ending

) configured that might trigger a hang or end call action before the timeout period? This will help determine if a hook or configuration is causing the early hang behavior. Sources: - [Vapi Idle Messages Documentation](https://docs.vapi.ai/assistants/idle-messages) - [Vapi Assistant Hooks Documentation](https://docs.vapi.ai/assistants/assistant-hooks)

No I dont

Hi Ethan Tan, If you have specific questions about call transfer or call ending reasons in Vapi, please feel free to ask. Here are some commonly addressed topics: 1. **Call Ended Reasons**: You can identify why a call ended using the

endedReason

field in your call logs. For example: - `assistant-forwarded-call`: Indicates a successful transfer. - `customer-ended-call`: The customer hung up. - Full list of reasons is available in the [documentation](https://docs.vapi.ai/calls/call-ended-reason). 2. **Silence Timeout**: Using the

silenceTimeoutSeconds

setting, you can configure the assistant to automatically end calls after a period of inactivity, which is helpful in preventing idle calls. Learn more about this feature [here](https://docs.vapi.ai/changelog/2025/8/28). 3. **Troubleshooting Call Transfers**: If you are experiencing drops immediately after a transfer, verify the

endedReason

and check if Vapi successfully initiated the transfer. The [troubleshooting guide](https://docs.vapi.ai/phone-calling/transfer-calls/debug-forwarding-drops) provides a detailed workflow for resolving these issues. You can look into these sections or provide more details about your specific issue for further assistance.

Thanks @User - what is causing these 'Hang' requests in Call ID 019a72db-d530-7ff4-b938-4b4fa406880d I was silent with a long silenceTimeoutSeconds but during that time it looks like Vapi sent hang requests https://cdn.discordapp.com/attachments/1437799846366150816/1438460546885091368/Screenshot_2025-11-13_at_09.26.52.png?ex=6916f647&is=6915a4c7&hm=edbf528a1105d737b2c184d3f72992407d0742b4d21dcc40d620ea1463db8144&