I am not getting recording URL for calls on VAPI for the last 3-4 days. If I am getting some, It's mono - either the agent or the user. Please help and provide all past recordings too.

To retrieve recording URLs programmatically, use the following code snippet with the Vapi API:

js
import { VapiClient } from "@vapi-ai/server-sdk";
const client = new VapiClient({ token: "your-api-key" });
const call = await client.calls.get("call-id");
console.log("Recording URL:", call.recordingUrl);

Make sure your assistant's configuration sets

recordingChannelCount: 2

for stereo audio. For more details, see the [Vapi call recording documentation](https://docs.vapi.ai/assistants/call-recording). Source: - [Call Recording Documentation](https://docs.vapi.ai/assistants/call-recording)

Hi Subrat Sagar, If you encounter issues with calls, such as not being able to retrieve recordings or facing specific errors during video processing, there are guidelines available to help you report and resolve these effectively. You can consult the [issue reporting guide](https://docs.vapi.ai/issue-reporting) for detailed steps on collecting necessary information before escalating an issue. Additionally, recent changes from December 9, 2024, have improved error message details which may assist you in identifying specific issues related to video processing failures. For comprehensive documentation on call-related workflows and error codes, refer to the [call API references](https://docs.vapi.ai/api-reference/calls/create). If your problem is related to accessing specific URLs or recording data, you might find the referenced threads useful, as they discuss similar issues. If you have a more specific concern or require further assistance, please let me know.