Built a voice agent that’s connected to a form. As soon as the form is submitted, the VAPI agent makes an outbound call to the number and starts qualifying the lead. I sent a demo to a prospect to test it. He filled out the form, got the call, and picked up—but something strange happened. When he answered, the phone still kept “ringing” for a few seconds during the call (you can hear it in the recording). Then it suddenly showed that the call was connected. Has anyone else run into this before? Any idea what might cause it or how to fix it? Recording link: https://storage.vapi.ai/019a78ab-da44-7cce-b903-eb72a7961484-1762961166034-d6c62340-0ff7-4950-b55d-dc1b92410bc7-mono.wav

Try checking the Vapi call logs to pinpoint where the delay occurs. You can fetch the call details using the following cURL command (replace

{call_id}

with your actual call ID):

bash
curl -X GET "https://api.vapi.ai/call/{call_id}" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json"

Review the timestamps for when the call was answered vs. when it was marked as connected—this will help you identify if the delay is on the provider or Vapi side. For more details, see the [Vapi call debugging guide](https://docs.vapi.ai/phone-calling/transfer-calls/debug-forwarding-drops). Source: - [Debug call forwarding drops](https://docs.vapi.ai/phone-calling/transfer-calls/debug-forwarding-drops)

Hey! I’ve seen this happen when the outbound call starts before the carrier fully connects, causing the phone to keep “ringing” even though the call has begun. It’s usually related to early media or a delay in the connection handshake. I can help you review your call setup and webhook timing to fix it. Are you using Vapi’s default carrier or a custom integration like Twilio? Knowing that will help pinpoint the cause. @ManjarulCh_

I'm using the Twilio Phone Number which is connected to my Assistant in Vapi

Hi! Got it, since you’re using a Twilio number inside Vapi, the issue is most likely coming from how Twilio handles early media before the call is fully answered. Sometimes the assistant starts a bit too early, so the user hears a few extra ring-back tones even though the call is technically active. The fix is usually to adjust when the assistant begins speaking or to check the webhook timing so the call starts only after Twilio sends the final “answered” signal. I can walk you through the exact steps and review your setup. If you’d like, we can continue this privately and hop on a quick Discord call to sort it out together. @ManjarulCh_

Sure what time works for you? @Manja manna

Alright let's discuss more privately? @ManjarulCh_

Sure I sent you a DM !