Charge Inquiry
# support
d
Good morning, Following up about this. Attached is a screenshot showing a charge of $71.99. Could you please assist us in reviewing this transaction? The accounts we currently have registered are under the following email addresses: support@marketingdpt.co admin@marketingdpt.co devteam@marketingdpt.co Thank you, and we look forward to your assistance. Regards, Daniella Kuan DPT Group https://cdn.discordapp.com/attachments/1438524886619258910/1438524886912991313/unnamed.png?ex=694010b3&is=693ebf33&hm=7a204cc0d87c5efd4e0aeae3542fac4401c6016b88b7cd34c84adc663f562589&
v
To review or refund the $71.99 charge, follow these steps: 1. Locate the user's account using the provided email addresses. 2. In your Stripe dashboard, search for the transaction and issue a refund if appropriate. If you need further assistance, please let us know which email the charge is linked to. (Source: information found [here](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk))
d
The problem is we can't find the account where it has been charged
c
Hi, can you provide me with the call ID and your org ID? Our team will look into it.
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