🚨 Need Help: Vapi → Make.com → Monday.com Webhook...
# office-hours
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🚨 Need Help: Vapi → Make.com → Monday.com Webhook Not Substituting Variables Hey everyone — I’m running into an issue with my inbound call workflow and hoping someone here has seen this before. Workflow (simplified): Inbound Vapi call → Make.com scenario → Lookup applicant in Monday.com board → Return personalized JSON response back to Vapi The problem: The webhook response does not substitute the variables coming from Monday.com. Instead of returning the mapped values (ex: applicant first name, job source), Vapi receives literal placeholder text like "firstName": "firstName" or "jobSource": "jobSource". What I expected: Make.com should insert the Monday.com field values into the JSON response body before sending the webhook response back to Vapi. What actually happens: Vapi logs show the webhook response arriving without any substituted variables, even though: Monday.com search module returns correct data The mapping bubbles inside Make show the correct values The JSON body appears valid No errors are thrown in Make during execution The scenario runs successfully end-to-end …but the variables still come back as plain text placeholders. Goal: I need the inbound Vapi assistant to open the call with the correct personalized values (ex: “Hi John, this is Paige…”), not literal placeholders. If anyone has run into this or knows how to ensure Make sends the fully resolved JSON response, I’d really appreciate the help. Happy to share screenshots or logs if needed. Thanks in advance!