VAPI for After hour calls for businesses
# support
m
For businesses that want the voice agents to only answer the calls on after hours or off days , how can I set up my VAPI assistant which is connected with a Twilio number to answer calls systematically in specific time periods only ? Hope my question is clear and I'd love to hear your response if you know of a solution for this. Thanks and have a good day!
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
e
I've configured mine with the call center (CCasS) software forwarding the call to my Vapi assistant if outside of business hours. You could use a Twilio function to compute the time and decide if inside or outside business hours.
m
Can you explain a bit regarding the Twilio function and how you set it up ? Or maybe any resource will do as well
c
There are multiple ways to accomplish this despite VAPI not having a native way to handle business hours for an assistant. Depends how you want your desired output to be
2 Views