Hi Vapi support, when using a Vapi voice i.e. Hana, it still using 11labs somehow and reportings errors. How is that possible? https://cdn.discordapp.com/attachments/1439993600514592869/1439993600925499472/image.png?ex=6942c58c&is=6941740c&hm=19961567fbf7b36fda0126e2c7a50f1ece3a3c65ac746a9d820b630a6b0c357d& https://cdn.discordapp.com/attachments/1439993600514592869/1439993601475084359/image.png?ex=6942c58c&is=6941740c&hm=cba68ae7dce8f44966498e2809e5e138364c3f4f75b5792c6b38e3bb48d91e24&

same, my bots cant speak after this error triggers

we also have this issue. look like it started Thursday and is still an issue today e.g. see callid ="019a92f9-54d0-7bb4-8e00-42a13f15f57f" looks like it effecting at least vapi voices Spencer, Harry, and Cole

Hi brambruning, To add a custom ElevenLabs voice to Vapi, you'll need to integrate it by syncing your ElevenLabs voice library with Vapi. Here's how: 1. Subscribe to an API plan on [ElevenLabs' pricing page](https://elevenlabs.io/pricing). 2. Get your ElevenLabs API key from the 'Profile + Keys' section. 3. Input this API key into the [Vapi Provider Key section](https://dashboard.vapi.ai/keys) under the ElevenLabs section and save it. 4. Your voice library should sync automatically with Vapi. 5. Once synced, you can find your cloned voice in the "voices" tab on the assistants page and use it with your assistant. Refer to this detailed guide on setting up [custom ElevenLabs voices](https://docs.vapi.ai/customization/custom-voices/elevenlabs) for additional support.

i dont' think that is the issue. it seems like there is an internal conflict with 11labs api keys that is causing vapi voices to fail

I'm getting lots of failed calls from this too today. I have vapi voice configured in my agent as "Paige" and "Elliot" etc, but in call logs see elevenlabs errors "attributes.voiceId dOPyuP4KyOAHZjVaFmb3 voice_id_does_not_exist" So clearly that 11labs voice id is the id of the Vapi created 11lab's voice - but since it's not availible in my 11labs account, we're getting widespread failures.

I thinking that this is only affecting people that have an 11labs integration who are also use vapi voices. Is this the case ? @Alex QS @hxrdxk @brambruning

yeah that's what I see

I'm seeing the same thing - @Vapi is this something that's being investigated?

If you are using Vapi voices, try disconnecting your elevenLabs key and see if that improves it

I think the problem is for people using both 11labs and the vapi voices. I couldn't do that experiement because I have customers using these things.

yeah that works (disconnecting the 11labs key) but I need to use Vapi voices for some agents and 11labs voices for other agents (for different customers)

Could you reconnect your 11labs key and run a test call, then send us the call id for our team to review the logs?

I've just stopped using vapi voices completely -- since it was causing an issue and never got a response. Any chance we can get the 11labs ids of voices like Spencer, etc. Some of our customers liked certain ones