Hey i have a urgent problem, the assistant of my customer is replying only in the first message, calls the tool but do not reply to the conversation, my credit was to 7 credits because the autocharged failed, idk if this now i update it to 45 and still not working, this is urgent my customer is not able to work.

I am having the same issue. I was initially using a custom LLM and it was giving me 400 errors but I haven't changed anything since last Friday where I was testing the same flow. When I switched to openrouter instead of the custom LLM, I still couldn't get a response from the assistant

Hey Mauro, good news: if the assistant is picking up, speaking the first message, and triggering the tool, your credits are working fine. If it were a billing suspension, the call wouldn't connect at all. ​The "Silence" is happening because the Assistant is waiting for the Tool to finish, but it doesn't know what to say in the meantime, or the Tool is taking too long. ​Here is the fix (Check these 3 things): ​1. Enable "Request Start Message" (Immediate Fix) The assistant goes silent while the tool acts. You need to make it speak before it waits so the customer knows it's working. ​Go to the Tool settings. ​Find "Request Start Message" (or "Message before execution"). ​Add a phrase like: "One moment, let me check that for you..." ​2. Increase Silence Timeout If your backend tool takes more than a few seconds to respond, the call might be timing out. ​Go to Assistant > Transcriber > Silence Timeout. ​Increase it to 30-60 seconds to be safe. ​3. Check Tool Response Format If the tool finishes but the bot still doesn't speak, your tool might be sending back raw text instead of the expected format. Ensure your webhook response returns the result clearly so the LLM can read it.

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