Cant purchase VAPI Credit (URGENT)
# supports
sam_venturegrid
11/19/2025, 11:47 AMHi Team,
I have a valid payment method setup using a VISA card, But when I try to purchase credit, it comes up with the error - Couldnt Purchase Credits, See attached.
https://cdn.discordapp.com/attachments/1440669822613590027/1440669822865117274/Cant_Purchase_Credit.JPG?ex=69488714&is=69473594&hm=80ec6d84f4e7b0d41026873269f6d55fb318bc00c3ad461282a6673ac2969b1e&
sam_venturegrid
11/19/2025, 11:49 AMorg is techloomau@gmail.com
sam_venturegrid
11/19/2025, 12:01 PMTried multiple different cards, same message. Please help,
sam_venturegrid
11/19/2025, 12:15 PMThis is me trying to add a the card again but turn of auto relaod. Tried 2 different cards with this, same message. I tried typing a card detail and using Stripe, nothing is working. Org ID - 2edebaa1-2e9f-4ad1-bbee-ce58026d13af Waller ID - c9852c0d-41d6-49df-b068-9b3e51a13dbf
https://cdn.discordapp.com/attachments/1440669822613590027/1440676854997454910/image.png?ex=691f0660&is=691db4e0&hm=1d0dafa5186440e7547b29782c93f75ffb97d976f17af5a17ea6c25a2ae13aca&
sam_venturegrid
11/20/2025, 12:23 PMAny updates? @Vapi
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Chiranjeet Mishra
11/21/2025, 6:24 AMUse this link to purchase credits, upgrade your plan, and edit your payment details --> [https://dashboard.vapi.ai/settings/billing](https://dashboard.vapi.ai/settings/billing)
Once you enter your payment information, be sure to click the checkmark to save your payment method. You will know if your payment is saved when your information is hidden by dots and you receive a notification that states
payment information saved