I organized all my assistants into 3 folders. Today I logged on and they're all gone. All assistants are there unorganized. How did this happen?

Hi Jessica, If you're experiencing issues with your assistants, I recommend checking a few things: 1. Ensure Compliance and Consent: Verify that the compliance settings, such as

recordingConsentPlan

, are correctly configured. You can refer to the [CompliancePlan](https://docs.vapi.ai/api-reference/assistants/create) to ensure settings are up to your requirements. 2. Check Hooks and End Points: Make sure the call hooks (

CallHookAssistantSpeechInterrupted

,

CallHookCustomerSpeechTimeout

, etc.) and transcription endpoints are correctly set up as described in the [Hook Configuration](https://docs.vapi.ai/api-reference/tools/create). 3. Review Credentials: Confirm that the credentials used by the assistant, such as those for Twilio or other services, are entered correctly and have not expired. 4. Analyze Tools Configuration: If you've integrated any specific tools with your assistants, check their configuration for any discrepancies using the [Tools Configuration Guide](https://docs.vapi.ai/api-reference/tools/create). These steps should help diagnose and potentially resolve the issue. Let me know if further assistance is needed.

These are unrelated to my issue

Hi, We are truly sorry for the confusion. To help us investigate this, could you please share a quick screenshot of what you’re seeing on your Assistants dashboard now? This will give us a clearer idea of how the interface is loading on your end. Also, just a couple of quick questions so we can narrow this down: • Are you using the same browser and device where the folders were originally created? • Did you recently clear your browser cache, use incognito mode, or switch devices? • When you refresh the page or log out and back in, do the folders reappear?

here's a screenshot. used to have folders for lcoal testing, demo, and production but now everything is flat. i don't think I cleared my browser cache but even if I did, are these folders frontend only? I thought they'd be organized like this on vapi's backend. Are you still seeing those folders on your end? https://cdn.discordapp.com/attachments/1441173586474958961/1444762926358593586/Screenshot_2025-11-30_at_10.50.54_AM.png?ex=692de3d4&is=692c9254&hm=25299ab42aed63fd1d4256a73e9a8e838e3024fa646c93beaf4a9c8ee7a34f4f&

Unfortunately, we don’t have a server-side copy of the folder structure to restore as it is all stored on user-side cache. You can recreate the folders in your current browser, and they should persist as long as the local cache remains intact.